• Highly interactive blend of informal lectures, group work discussions, exercises, case studies and videos
• Any theory discussed will be grounded immediately in practical day-to-day work
• Learning will be enhanced through active involvement in exercises followed by review

• Develop interpersonal skills such as self-awareness, which is the ability of an individual to recognize and understand one’s moods, emotions and drives as well as their impact on others
• Cultivate empathy or the ability to understand the emotional makeup of other people and skill in responding according to their emotional reactions
• Develop interpersonal skills which indicate the individual’s proficiency in managing relationships and building networks
• Develop skills in responding to criticisms & adversity
• Develop the ability to sense, understand and effectively apply emotions intelligence as a source of to foster leadership, communication and influence
• Leverage on empathy and increase your ability to understand the emotional makeup of other people in a way that teaches a skillful approach to responding to emotional reactions
• Understanding how EQ influences the way they respond to others and themselves
• Discovering how to apply EQ in the workplace for building teamwork and accountable leadership

• Getting Started
• What is Emotion
• Understand Emotional Meanings
• Four Skills in Emotional Intelligence
• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Amygdala Hijack – What’s Happening Inside Our Head When We Lose Control
• Managing Emotions
• Verbal Communication Skills and Non‐Verbal Communication Skills
• Articulate your Emotions Using Language Tools to Regulate Your Emotions
• Using Relaxation Techniques
• Business Practices:Understand Emotions and How to Manage Them in the Workplace

• Define Emotional Intelligence (EQ)
• Identify the benefits of having higher emotional intelligence
• Learn the four core skills required to practice emotional intelligence
• Define and practice self-management, self-awareness, self-regulation, self-motivation. and empathy
• Successfully communicate with others in a non-verbal manner
• Verbally communicate with others with emotional awareness
• Interpret and manage your emotions in any situation
• Master tools to regulate and gain control of your own emotions
• Articulate your emotions using the right verbal and non-verbal language
• Balance optimism and pessimism for best outcomes
• Effectively impact others emotional experiences
• Relate emotional intelligence to workplace situations
• Implement these concepts and techniques in the workplace.

Recommended Level of Participants:

• Top Management
• Management Trainee
• Specialist Staff
• Managers