The course is designed to help delegates gain a detailed understanding of the demands, motives and problems of the executive secretary and to expand and improve their contribution to the management team while learning the art of pro-activity in the job. This course will take you beyond basic requirements of the average secretary into the advanced skills and techniques you need to become a dynamic Executive Secretary/PA.

• Identifying the key areas for development in this job role, increasing the contribution made to the company; laying the foundations; assessing your contribution
• Managing your boss successfully; making relationships work; developing your network; communication and the importance of feedback
• Increasing your contribution to the management team through basic group dynamics and team work
• Developing personal management skills; setting objectives; prioritizing tasks; understanding time management; delegating successfully; problem solving
• Organising effective systems; travel; informal and formal meetings; minute taking
• Effective communication; learning how to be assertive and stay in control; the telephone; dealing with difficult people; developing a personal action plan

• Clarifying the expanded role of an Executive Secretary and understanding the full scope of the areas you need to address
• Developing and working as a successful team with your manager, so that you are both more efficient and get more done
• How an effective PA contributes to their managers success through aligned objectives
• Managing office time – yours, your manager’s and both together as a team
• Projecting a “Personal PR” image that reflects positively on your boss and department
• A Project Management Toolbox to help you set up and run small but complicated projects
• Handling the additional stress you will expect to encounter as an Executive Secretary