This course is designed especially for newly appointed managers and other managers who would like to sharpen their managerial skills. The first few modules have been designed to help you assess your current leadership skills, and explore your motivation to lead – without this, you’ll struggle to improve your skills or become an effective leader. However, if you have to lead, even if you lack an intrinsic motivation to do so, this course has been designed to challenge you as well as motivate you at the same time. Together the whole programme will enable delegates to understand the purpose, function and processes of management building into a toolkit of essential skills using real-life examples, scenarios and techniques to enable you to manage with confidence.

• The skills and techniques of managing people and resources
• The art of negotiating
• The skills of organisation
• Delegation, communication, motivation, leadership and team development
• Role plays and interactive group work to practice skills discussed
• Action plans for on-going management development

• Your Role as a New Manager
• Reasons for Failure or Success
• Setting Objectives
• Delegation and Work Allocation
• Motivating Staff to Better Performance
• Communication
• Appraisals – Steps to Success
• Training and Developing Staff