Each session of this course will provide compound theoretical overview on the aspects of conflict management. It will also incorporate a range of participatory activities – class discussions and presentations, case studies and simulation games that will provide the participants with hands-on skills and tools in effective conflict management and analysis, principled negotiation and mediation.

• Discuss and define the multiple understandings, assumptions of conflict, and to understand the causes of conflict theories
• Describe and conduct methods of conflict analysis
• Recognize the styles, methods and approaches of dealing with conflict
• Identify their own styles (with strengths and weaknesses) of addressing conflicts and evaluate their potential in effective conflict management
• Choose appropriate behaviours or change perceptions to prevent or resolve conflict
• Effectively communicate and behave during conflict in a manner that will achieve results satisfactory to both sides
• Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
• Learn the anatomy and factors of organizational conflicts, and techniques in reducing conflict through proactive management actions
• Acquire negotiation and mediating skills to be able to build agreement between conflicting parties
• Become better at managing themselves and others when there is conflict
• Lead and motivate employees out of conflict causing behaviours, to increase morale and build more productive teams
• Handle anger and emotion more professionally and deal with negative or aggressive behaviours more successfully

• Understanding Conflict
• Analysing Conflict
• Responding to Conflict
• Communication in Conflicts
• Conflict Resolution Strategies
• Conflict in Organizations
• Conditions and antecedents of conflict in the organizations
• Employee motivation and expectations
• Interpersonal and organizational factors
• Types of conflicts
• Stages of organizational conflicts
• Manager’s role in managing conflict
• Conflict prevention