In today’s global business environment, having protocol expertise makes any international exchange more successful and profitable. Each delegate will learn vital management and customer service skills, as well as how to present themselves and their organizations with refinement and sophistication.

At the end of this course, delegates would be:

• More knowledgeable about the interpersonal aspects of the global economy
• Become more confident
• Learn to work smarter for effective delivery of tasks
• Make a positive and lasting impression with others
• Become more confident in the global economy
• Better understand cross-cultural issues
• Become a goodwill ambassador for your company, organization, and country

• Broadening global awareness
• Projecting cultural awareness
• Mastering the first meeting
• Understanding global communication styles
• Interpreting verbal and nonverbal communication styles
• Appreciation of high- and low-context cultures
• Understanding various value systems
• Manoeuvring cultural formalities
• Advanced business dining and entertaining skills
• Negotiation styles
• Pre-meeting action plans
• Dressing for success