The Balanced Scorecard is a framework to help organizations to clarify their vision and strategy and translate them into operational objectives that drive both performance and behaviour. Over the last decade the Balanced Scorecard has become established management best practice for the private sector but is equally applicable and beneficial for the public sector. Therefore for the benefit of effective delivery, this programme uses a lively mixture of theory and work on private/public sector case studies to help delegates gain a thorough understanding of the benefits and challenges of implementing a Balanced Scorecard in their organization.

At the end of the course delegates will be able to:

• Describe the structure and typical content of a public/private sector Balanced Scorecard
• Build a Balanced Scorecard for your organization
• Use a Balanced Scorecard in a management-for-results environment
• Understand how to use the Balanced Scorecard to align operational activity with strategy
• Understand the Change Management implications of implementing a Balanced Scorecard

Balanced scorecard

• Performance measurement
• Outcomes and performance drivers
• Structure of a Balanced Scorecard
• Target setting
• Performance measures for the four perspectives

Developing a Balanced Scorecard

• • The key process steps to develop a Balanced Scorecard
  • A timetable for development and involvement
  • Identifying and rationalizing strategic initiatives
  • Assessing and managing risks

Strategic management
Strategic planning
Strategy alignment
Strategy execution
Strategy focused organization
Strategy Maps