Communication is a skill taken largely for granted, yet it is both fundamental and essential for every successful organisation. Research shows that we transmit a large proportion of our communication messages through our non-verbal channels. So what does your body language say to other people? How can you read the gestures and movements made by others? As a result of attending this course and mastering its techniques you will gain a greater understanding of the power of effective communication by strengthening your skills which operate at the psychological and physiological levels.

• Interact with an individual who displays a specific primary communication style
• Identify the four types of secondary communication style
• Interact with an individual who displays a specific secondary communication style
• Identify the types of nonverbal communication
• Apply guidelines to establish credibility
• Avoid using jargon when building positive relationships
• Provide positive verbal feedback in a business scenario
• List the steps for providing positive feedback

Understanding communication

• Ensuring that our message is put across clearly and effectively
• Understand human communication and the way we learn
• Putting across our message successfully and influencing others
• What makes us individuals – how we process differently
• How people listen

Behavioural skills

• Reading other people’s behaviour
• Responding to and influencing other’s behaviour
• Building rapport for effective relationships
• Re-positioning our relations through behaviour

Putting it into Practice

• Awareness of how we come across to others
• Monitoring and adapting body language
• Adapting and maximising our voice-use and speech
• Learning powerfully effective talking techniques