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Advanced Business Communication Skills for Managers and Leaders

  /    /  Advanced Business Communication Skills for Managers and Leaders

Communication is a skill taken largely for granted, yet it is both fundamental and essential for every successful organisation. Research shows that we transmit a large proportion of our communication messages through our non-verbal channels. So what does your body language say to other people? How can you read the gestures and movements made by others? As a result of attending this course and mastering its techniques you will gain a greater understanding of the power of effective communication by strengthening your skills which operate at the psychological and physiological levels.

  • Interact with an individual who displays a specific primary communication style
  • Identify the four types of secondary communication style
  • Interact with an individual who displays a specific secondary communication style
  • Identify the types of nonverbal communication
  • Apply guidelines to establish credibility
  • Avoid using jargon when building positive relationships
  • Provide positive verbal feedback in a business scenario
  • List the steps for providing positive feedback

Understanding communication

  • Ensuring that our message is put across clearly and effectively
  • Understand human communication and the way we learn
  • Putting across our message successfully and influencing others
  • What makes us individuals – how we process differently
  • How people listen

Behavioural skills

  • Reading other people’s behaviour
  • Responding to and influencing other’s behaviour
  • Building rapport for effective relationships
  • Re-positioning our relations through behaviour

Putting it into Practice

  • Awareness of how we come across to others
  • Monitoring and adapting body language
  • Adapting and maximising our voice-use and speech
  • Learning powerfully effective talking techniques
Course Overview

Communication is a skill taken largely for granted, yet it is both fundamental and essential for every successful organisation. Research shows that we transmit a large proportion of our communication messages through our non-verbal channels. So what does your body language say to other people? How can you read the gestures and movements made by others? As a result of attending this course and mastering its techniques you will gain a greater understanding of the power of effective communication by strengthening your skills which operate at the psychological and physiological levels.

Course Objectives
  • Interact with an individual who displays a specific primary communication style
  • Identify the four types of secondary communication style
  • Interact with an individual who displays a specific secondary communication style
  • Identify the types of nonverbal communication
  • Apply guidelines to establish credibility
  • Avoid using jargon when building positive relationships
  • Provide positive verbal feedback in a business scenario
  • List the steps for providing positive feedback
Course Outline

Understanding communication

  • Ensuring that our message is put across clearly and effectively
  • Understand human communication and the way we learn
  • Putting across our message successfully and influencing others
  • What makes us individuals – how we process differently
  • How people listen

Behavioural skills

  • Reading other people’s behaviour
  • Responding to and influencing other’s behaviour
  • Building rapport for effective relationships
  • Re-positioning our relations through behaviour

Putting it into Practice

  • Awareness of how we come across to others
  • Monitoring and adapting body language
  • Adapting and maximising our voice-use and speech
  • Learning powerfully effective talking techniques

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