Managers, supervisors or executives who are involved in the recruitment and selection process and in particular, want to improve their skills and techniques in conducting successful selection interviews. Anyone who wants to feel confident and in control of selection interviews will benefit.

• Understand and identify stages within the recruitment process
• Undertake behavioural interviews with confidence
• Prepare for a selection interview through constructing an effective interview plan
• Maintain control of the interview through effective questioning, listening and observation
• Understand the legal requirements of recruitment and selection

Recruiting and Selecting the Best People

• Overview of recruiting within the law
• Understanding the impact of poor selection
• The benefit and value of a criteria based interview in ensuring you recruit the RIGHT people
• Your company’s success criteria

Interview Preparation

• Creating the right environment
• Identifying the objectives for the interview selection
• Your company’s success criteria are going to be measured
• Preparing and designing questions
• Reviewing CV’s: What to look for

Structuring the Interview

• Establishing Rapport
• Dramatically increase your success rate
• My code/your code which should I use?
• The three interview phases
• Keeping to plan
• Developing a professional approach

Essential Communications Skills

• Questioning techniques and design
• The use of open questions and questions to avoid
• Using probing questions to clarify answers given
• Using active listening techniques