This course has been designed to be a highly intensive and practical sessions of training, that will equip line managers with the skills and confidence to conduct those normally “dreaded” Employee Performance Appraisals/Reviews, with positive results in terms of organizational goal achievement, as well as employee morale and competence enhancement.

• Understand the Benefits of Performance Management as a crucial management vehicle for achieving organization goals
• Have a basic understanding of Performance Management, including related tools and techniques
• Know how to develop/formulate Goals/Objectives, Key Performance Indicators (KPIs), Competencies, and Performance Standards
• Conduct an effective Performance Appraisal
• Utilize Generic Performance Interviewing Skills such as effective listening, understanding body language, giving constructive feedback, responding with empathy, handling difficult appraisees etc.

• The performance management cycle, and setting of standards
• Setting “SMART” objectives
• Planning and preparing for the appraisal
• Undertaking the preparation before the appraisal
• The appraisal meeting
• Conducting the appraisal (facilitating agreement on Actual Performance and Ratings for each Performance Measure)
• Identifying environmental barriers impacting on performance
• Identifying jobholder (appraisee) training and development needs, and completing a Performance Optimization Plan (POP)
• Identifying development needs and developing an ongoing personal development plan
• Monitoring and collecting evidence, continuous feedback, no surprises
• Self-assessment and developing ownership (the 70/30 rule)
• Handling the unexpected
• Getting feedback from staff on how management perform