This course has been designed to be a highly intensive and practical sessions of training, that will equip line managers with the skills and confidence to conduct those normally “dreaded” Employee Performance Appraisals/Reviews, with positive results in terms of organizational goal achievement, as well as employee morale and competence enhancement.
- Understand the Benefits of Performance Management as a crucial management vehicle for achieving organization goals
- Have a basic understanding of Performance Management, including related tools and techniques
- Know how to develop/formulate Goals/Objectives, Key Performance Indicators (KPIs), Competencies, and Performance Standards
- Conduct an effective Performance Appraisal
- Utilize Generic Performance Interviewing Skills such as effective listening, understanding body language, giving constructive feedback, responding with empathy, handling difficult appraisees etc.
- The performance management cycle, and setting of standards
- Setting “SMART” objectives
- Planning and preparing for the appraisal
- Undertaking the preparation before the appraisal
- The appraisal meeting
- Conducting the appraisal (facilitating agreement on Actual Performance and Ratings for each Performance Measure)
- Identifying environmental barriers impacting on performance
- Identifying jobholder (appraisee) training and development needs, and completing a Performance Optimization Plan (POP)
- Identifying development needs and developing an ongoing personal development plan
- Monitoring and collecting evidence, continuous feedback, no surprises
- Self-assessment and developing ownership (the 70/30 rule)
- Handling the unexpected
- Getting feedback from staff on how management perform
- Course Overview
-
This course has been designed to be a highly intensive and practical sessions of training, that will equip line managers with the skills and confidence to conduct those normally “dreaded” Employee Performance Appraisals/Reviews, with positive results in terms of organizational goal achievement, as well as employee morale and competence enhancement.
- Course Objectives
-
- Understand the Benefits of Performance Management as a crucial management vehicle for achieving organization goals
- Have a basic understanding of Performance Management, including related tools and techniques
- Know how to develop/formulate Goals/Objectives, Key Performance Indicators (KPIs), Competencies, and Performance Standards
- Conduct an effective Performance Appraisal
- Utilize Generic Performance Interviewing Skills such as effective listening, understanding body language, giving constructive feedback, responding with empathy, handling difficult appraisees etc.
- Course Outline
-
- The performance management cycle, and setting of standards
- Setting “SMART” objectives
- Planning and preparing for the appraisal
- Undertaking the preparation before the appraisal
- The appraisal meeting
- Conducting the appraisal (facilitating agreement on Actual Performance and Ratings for each Performance Measure)
- Identifying environmental barriers impacting on performance
- Identifying jobholder (appraisee) training and development needs, and completing a Performance Optimization Plan (POP)
- Identifying development needs and developing an ongoing personal development plan
- Monitoring and collecting evidence, continuous feedback, no surprises
- Self-assessment and developing ownership (the 70/30 rule)
- Handling the unexpected
- Getting feedback from staff on how management perform